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FAQ

Straight answers, including the no’s

What it does, what it doesn’t, and how buying it works. If your question isn’t here, ask us.

Product

Can we use it outside India?

Yes. Each property sets its own currency, tax (VAT, sales tax or GST), time zone, date format and the month its financial year starts, and invoices are written in its currency - amounts in words included. The screens are in English. If your country stacks two taxes on one bill, tell us before you buy and we will confirm how it applies.

Does it connect to Booking.com, Expedia or Agoda?

No. There is no channel manager integration, so rooms and rates on those sites are not synced. What it does have is a commission-free booking engine on your own domain, so guests can book with you directly.

Is there a mobile app?

No, there is no iOS or Android app. It works in your phone’s browser, the same as on a computer.

Can guests pay online when they book?

No. The booking engine is pay at property. If you set a deposit percentage it is displayed to the guest, but nothing is charged — there is no payment gateway.

Does it produce tax invoices?

Yes - for rooms and for every restaurant sale. Choose your tax system: a single tax such as VAT or sales tax, named the way your country names it and printed with your registration number (VAT number, TRN, ABN and so on); or India’s GST, with CGST and SGST or IGST, GSTIN and HSN/SAC codes. Prices can include tax or have it added. The tax report reconciles against the invoices actually issued.

Can I manage several properties?

Yes — one system, several properties, each seeing only its own data. There is no group-level consolidated P&L dashboard across them.

Can I add fields of my own?

Yes. Each property can define its own fields on guests, reservations, rooms and maintenance tickets.

Is there an API?

Yes, a REST API with bearer tokens that are per user, scoped by that user’s permissions, and revocable. It answers requests you make; it does not push events to you (there are no webhooks).

Restaurant

Does the restaurant connect to food-delivery apps?

No. You can create an order type and name it after them, but nothing connects — those orders are entered by hand.

Is the kitchen display a KDS?

It is a kitchen display screen that runs in a browser, not a dedicated KDS appliance, and there are no bump bars. Orders also produce kitchen tickets (KOTs).

Does it open the cash drawer?

No, it does not open a physical drawer. It reconciles it: cash-drawer shifts with X and Z reports and the variance recorded.

Can a restaurant bill go on a guest’s room?

Yes. A restaurant bill can be charged to an in-house guest’s room.

Does it do recipe costing?

No. Inventory covers stock, vendors, purchase orders and stock movements; it does not do recipe costing or theoretical food cost.

Running it

Does it work without the internet?

A self-hosted install on your local network keeps working without the internet. The cloud edition needs an internet connection.

Where does my data live?

On the self-hosted edition it runs on your own server, so your data never leaves the property. On the cloud edition each property sees only its own data. For the terms around your data, ask us.

How are backups handled?

There is backup and restore built in, and a safety copy is taken before any restore. An off-site copy can go over FTPS or to S3-compatible storage.

Can I export my data?

Every report exports to CSV, for any date range. For a full export, talk to us.

How do updates work?

In the app: check for an update, download it, verify it and apply it. A backup is taken first, and that step cannot be skipped. On a self-hosted licence, updates are part of yearly maintenance.

Can staff only see what their job needs?

Yes. There are eight built-in roles with fine-grained permissions, and a full audit trail of who changed what, and when.

Buying

Is there a free trial?

Ask us. The quickest way to see it working is to book a demo.

Do plans have different features?

No. Plans differ by size — rooms, staff accounts and properties — never by capability. Every plan has every module, including the booking engine and the restaurant POS. See pricing.

Cloud or my own server?

Either. Cloud is a monthly subscription. Self-hosted is a one-time licence, then yearly maintenance for updates, security fixes, support and continued licence validity.

Can you move my data from my current system?

Talk to us. It depends on what you use today and what it can export.

Can I resell it under my own brand?

Yes. White-label lets you sell it under your own name, logo, colours and domain. See partners & white-label.

What are your support hours?

Talk to us — send an enquiry.

Still have a question?

See it working on a call, or tell us about your property and we’ll send a quote.